Information we collect
We collect information you provide directly through our website, by phone, WhatsApp, email or at the clinic, as well as limited technical information automatically when you browse https://silkclinicsdubai.com.
Personal information
Name, age, gender, contact details (phone, email, WhatsApp number), nationality and preferred language, where relevant to your enquiry or appointment.
Medical information
Where you choose to share it — current concerns, relevant medical history, medications, allergies, previous aesthetic or dental treatments and consultation notes. Medical records collected during in-clinic care are governed by Dubai Health Authority (DHA) requirements.
Contact forms
When you submit a contact or consultation request, we collect the details you enter (such as name, contact information and your message) to respond to your enquiry.
Appointment requests
Information needed to schedule, confirm and follow up on appointments, including treatment of interest, preferred date and preferred practitioner.
WhatsApp enquiries
Messages, phone number and any attachments you send are received by our patient coordination team. WhatsApp is provided by a third party — please do not share sensitive medical details you would prefer to discuss in person.
Phone calls
We may keep brief notes of the reason for your call and any follow-up required. Calls are not routinely recorded.
Email communication
Emails you send to info@silkclinicsdubai.com and our replies are retained for record-keeping and continuity of care.
Payment information
Payments are processed at the clinic or through regulated payment providers. We do not store full card numbers on our website.
Third-party services
We use trusted service providers for website hosting, email, analytics, messaging (WhatsApp, SMS) and appointment management. These providers are bound by contractual and regulatory obligations to protect your information and may only use it to deliver the services we have engaged them for.
Data retention
Medical records are retained in line with DHA and applicable UAE healthcare regulations. Enquiry and marketing data is retained only for as long as needed to respond to you and to comply with our legal obligations, after which it is securely deleted or anonymised.
Data security
We use technical and organisational safeguards including access controls, encryption in transit, secure clinic systems and staff confidentiality obligations. No method of transmission over the internet is 100% secure, but we work to protect your information using current best practice.
Your rights
Subject to applicable UAE law, you may request access to the personal information we hold about you, ask us to correct inaccuracies, withdraw consent for non-essential processing, or request deletion of information that is no longer needed.
To exercise these rights, contact us at info@silkclinicsdubai.com.
Children's privacy
Our website is intended for adults. Treatments for minors are arranged in person with a parent or legal guardian present, in line with UAE healthcare regulations. We do not knowingly collect information from children online.
International visitors
Silk Clinics Dubai operates from the United Arab Emirates. If you access our website from outside the UAE, your information will be processed in the UAE under UAE law.
Contact us
For any privacy question or request, contact info@silkclinicsdubai.com or call +971 52 188 1437. Postal: Dubai Healthcare City Building 24, Clinic 304, Dubai, UAE.
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